SUITSUPPLY
Store Call-Back Log
Sign in to see and log customer call backs for your store.
Sign in with Microsoftor
Sign in to see and log customer call backs for your store.
Sign in with MicrosoftCalls come in from Vonage each morning: one row per customer who left a voicemail or couldn't get through. Open a row, call the customer back and record what happened.
Done calls that an admin has archived. They still count in the Overview.
These are the choices stores see in the Issue dropdown. "Other" always asks the rep to type the issue.
The Vonage feed matches calls to stores by call group. Ask Tom to change this list, since the feed has to change with it.